BuPayVoid (before payment)
Voiding an unpaid charge stops it being collected. Use it for mistakes, or when someone drops out before paying.
Refund (after payment)
Within 7 days of paying, members can request a refund in the app or on the web, for any type of charge. When a club or organisation admin approves it on the web dashboard, the money goes back to the original payment method. Timing depends on the card issuer, usually 5 to 10 business days.
Tip: The system usage fee is not refunded.Approving and declining
Waiting requests show as "Refund requests" on the dashboard. Open the list with "Review" and choose "Approve and refund" or "Decline". A decline is final. Waiting requests don't expire.
Members are always told
Voids, completed refunds and declines reach members automatically through their chosen channel (push or email).
Refunding and voiding premiums
Approving a refund of a premium or voiding a premium shows a warning that premiums your organisation has already paid to the insurer may not be returned. Check with your insurer.
FAQ
What's the difference between a void and a refund?
A void stops an unpaid charge being collected. A refund returns money already paid, when an admin approves the member's request.
Can I approve in the app?
No. Approving and declining happen on the web dashboard. Members can request from the app or the web.
What's the difference between a void and a refund?
A void stops an unpaid charge being collected. A refund returns money already paid, when an admin approves the member's request.
Can I approve in the app?
No. Approving and declining happen on the web dashboard. Members can request from the app or the web.