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All guidesPrimary profile
Created automatically when you sign up: the account holder's own profile. It can't be deleted.
Child profiles
Add them from the Family tab of your account on the web, or Family members on your profile in the app, with a name and date of birth. Their charges all land on the parent's account.
A date of birth is required
Which plans fit your age and your insurance premium band come from the date of birth. Without one, no premium is issued and plans with an age range can't be chosen. Kana is converted to katakana automatically as you type it in.
Deleting your account
On the web, open the Security tab of your account; in the app, Security on your profile; then "Delete Account". Your name, date of birth and other personal details are erased and you leave every team. Unpaid charges are still owed, and payment records stay in the organisation's accounts under an anonymised former-member name. If you're the only admin of an organisation, add another organisation admin first.
FAQ
Can one account pay for several people?
Yes. Child profiles' charges all land on the parent's account and can be paid together.
Can one account pay for several people?
Yes. Child profiles' charges all land on the parent's account and can be paid together.