Paying and cancelling membership fees

Same invoices as other charges

A membership fee is a charge of type "Membership" and can be paid on the same invoice as game charges.

Reading the status

Shown in the enrolment list and on the member's screens.

• Awaiting payment: this period's fee is issued but not yet paid
• Past due: still unpaid 14 days after it was issued (a reminder is sent)
• Waiting for card: autopay is required and no card is saved
• Ends at period end: cancelled, finishing at the end of this period

Autopay and retries

With a saved card, fees are paid as soon as they're issued. A failed payment is retried after 3 and 7 days; if it still fails, the member pays from the usual payment request.

Cancelling at period end

Members can cancel add-ons only, from the Payments tab of their web account or the Fees screen opened from "Change plan" in the app's account. Managers cancel from the team's member list, and club admins from "Member plans" on the Fees tab. The current period isn't refunded.

Refunds: request within 7 days

Entry fees, membership fees and premiums can be refunded too: the member requests it within 7 days of paying and a club or organisation admin approves. A refunded entry fee can be issued again.

Unpaid fees after removal

Removing a member from a team doesn't cancel charges already issued; the member can still pay them from Payment history. A manager can tick "Void unpaid charges" when removing them to void what's unpaid (off by default).