Check and change each member's plans

Member plans, on the club's Fees tab, is where you check and change each member's standard plan, everyone plans and add-ons. Plan changes apply from the standard plan's next renewal, with no proration or refunds. Waiving an everyone plan is the exception: it applies today. A new everyone plan is rolled out to existing members with "Apply to everyone".

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  1. Open the plans

    Plans on the Fees tab lists everyone, standard and add-on plans.

  2. Create a plan

    "New plan" asks for the kind, name, interval, amount, scope and age range. The amount is at least ¥200. Ages run from 0 to 120, or no limit.

  3. Choose "Apply to everyone"

    An everyone plan created later doesn't enrol existing members automatically. Choose "Apply to everyone" from the plan's "…" menu.

  4. Confirm

    Members in scope join today and are charged for the first period straight away. Members already on it, off payments or outside the age range are skipped.

  5. Check the count

    The plan row shows how many members are on it.

  6. Open Member plans

    Member plans lists the standard plan, everyone plans and add-ons, status and next billing. Search by name or filter by team.

  7. Open a member

    Opening a row shows that member's plans in a panel, with current plans and any scheduled changes.

  8. Change the standard plan

    Pick one standard plan. The change applies from the next renewal and the current period carries on. Add-ons move to the new standard plan.

  9. Waive an everyone plan

    Untick an everyone plan to waive it from today. This period's unpaid charge is cancelled, and the panel shows the amount. Anything already paid isn't refunded. Tick it again to restart the plan from today.

    Tip: Removing a standard plan or waiving an everyone plan is for club and organisation admins only.
  10. Save

    After saving, the panel shows the scheduled change and the date it takes effect.

  11. Archive a plan

    "Archive" stops new sign-ups to a plan. Current members end at the end of their period.

FAQ

Is the current period refunded when a plan changes?

No. Changes take effect at the next renewal and the current period runs on. Nothing is pro-rated or refunded.

Can managers change plans?

Managers can enrol members on existing plans and cancel them from the team's member list. Switching standard plans and waiving everyone plans are for club and organisation admins.

Is the current period refunded when a plan changes?

No. Changes take effect at the next renewal and the current period runs on. Nothing is pro-rated or refunded.

Can managers change plans?

Managers can enrol members on existing plans and cancel them from the team's member list. Switching standard plans and waiving everyone plans are for club and organisation admins.

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