BuPayArticles in this topic
All guidesMember: open payment history
The member opens a paid invoice from their payment history.
Member: request a refund
In the invoice details, press the refund request button. It's only offered within 7 days of paying.
Member: choose items and a reason
Pick the items and give a reason. The system usage fee isn't refunded.
Member: request pending
The invoice shows the refund is pending, and the member can cancel the request.
Admin: spot the request
Needs attention on the dashboard shows the refund request. Open it from there.
Admin: open the list
The refund requests panel lists everything awaiting a decision.
Admin: review and decide
Check the member, items, payment date and reason, then choose "Approve and refund" or "Deny".
Tip: Approving and denying is web-only; it can't be done in the app. For a sports insurance premium, the panel warns that premiums the organisation has already paid to the insurer may not be returned.Admin: done
The refund is approved and goes back to the original payment method; the member is notified. How long it takes to appear depends on the card issuer.
FAQ
What if more than 7 days have passed?
Members can't request it any more. If a refund is needed, an admin handles it separately.
What if more than 7 days have passed?
Members can't request it any more. If a refund is needed, an admin handles it separately.